by knowledge4lawyers
July 11, 2012
Business Development for Law Firms
Good leaders make bad decisions. Good firms make wrong turns. When things change, it often seems to be the most successful businesses which are the slowest to adapt. I’ve just finished the Strategy module on my MBA and this is a topic which we debated at length. There is no doubt that things are changing […]
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by knowledge4lawyers
June 21, 2012
Law firm management
Lawyers often struggle with customer satisfaction issues. Time after time surveys suggest that they get client relationships wrong. Often a law firm’s response to relationship problems is to limit access to clients and increase controls. An article I came across recently in Management Today suggests that this is the wrong solution. The “Happy Manifesto” by Henry […]
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